Overall Experience
Quality
Price
Convenience
Upon arrival customer showed location of thermostats and both indoors. Started on the older system first found the system running on aux heat at 67 degrees on stat. Blower motor was amping within correct range. Coil is free of debris but another rust build up on the coil. When going to the outdoor unit found the capacitor dead on both sides. Customer approved for repair on capacitor to test rest of system. Did find low voltage wires that are bare along with condenser fan bearings have gone bad provided options for the customer also spoke about replacing system. System charge was that of pound low no leaks were found on system at this time. Checking the newer system in the basement found electrical connection clean secure blower and coil clean free of debris no leaks present on the coil. Inspected drain line on system which was operating properly at this time. Did notice water heater is on the older sided and has already had work done provided options of replacing water heater. Retur
We adjusted the start timer per tech support. We called tech support back. We did a full install reset on the thermostat. Adjusted all zones to max. Tested operation. The system is working properly at this time. If this issues happens again we will need tech support to see what the next step is.
The customer stated it doesn’t come on some nights usually Saturday, Sunday or Monday nights. The issue started about 2 weeks after our last PM. No faults showing on the thermostat. He resets the power and the system runs after that until the next night. Last faults were indoor coil freeze protection and humidity faults 10/11/23-10/15/23. I added pictures of all of the software updates. The thermostat is not connected to WiFi. I tested all zones individually and all open and close as they should. The ac wouldn’t run until all three zones were set below the room temperature. We will call tech support when the office opens to check into this issue. Call the Mr. Tucker first.
Upon arrival spoke with customer and we spoke about what’s been going on and what has been done to try and correct issue. Customer explained they had stat set to 65° at night, and I explained I do no recommend this because it will cause the coil to freeze up and cause air flow issues. Customer also explained they had just cleaned filter because it was dirty. I explained the stat was showing a high static issue but not sense the filter change. I checked filter and showed customer that with the dogs and cat hair this will cause the filter to get dirty quick and if there not checking the filter every month, and if need be sooner then that it can cause static issues with the systems. Turned system on and went over static, coil, blower, wiring, duct work, zone dampers, and wires all for the indoor system and everything checked out within specs. Went outside, made sure outdoor unit was within manufacturing specifications. Explained to customer to make sure the filter stays clean and not to
Upon arrival spoke with the customers mom. Explained what I would be doing today. Started with older system in hall. Coil and blower are clear. Wires are tight. Cleaned drain line. Filter is clear. Unit is level. Found no leaks on coil. Wires are tight and heat strips checked within specs. Went to outdoor unit, wires are all tight. Contacter and capacitor are older but working well at this time. Fan and compressor amped within specs. Refrigerant levels are within specs. Compressor Megohmed green. Disconnect wires are tight. Unit is older and could fail at any time but it is working well at this time. Main unit, stat is working well. Went to indoor unit and made sure dampers are working properly. Fan and coil are clean. Cleaned drain line. Wires all tight. Filter is clean. Went outside, coil is clean. All wires on board are tight. Motors all working well. Refrigerant levels checked within specs. Disconnect wires are tight. Surge protector is working good at this time. Customer came ho
Upon arrival spoke with customer and explained what I would be doing today. Customer explained no issues that they where aware of. Thermostat is working well, we turned system on, went downstairs to indoor unit. Filter is clean. Coil and blower are clean. Coil has no leaks at this time of service. Blower amped at 1.7amps. Wires all tight. Cleaned drain line. Duct work is all tight. Went outside, coil is clean. Wires all tight. Capacitor checked out within specs. Contacter failed inspection. Fan motor amped at 1.1, showing it is over manufactured amps, and is leaking oil. Compressor amped at 5.83amps. Refrigerant levels where101/356. Disconnect is tight. Compressor Megohmed in the green. Priced up surge protectors for both outdoor systems, new contacter and new outdoor fan motor. Right side, stat is working well. Filter is clean. Wires are all tight. Cleaned drain line. Blower and coil are clean. Coil passed leak search at this time. Blower amped at 1.3amps. Duct is all attached. Indo
Upon arrival spoke with customer. Asked if there where any questions or concerns about the system and she explained no everything had been doing good. I explained what I would be going threw today and would be checking the vents and customer had no issues. Thermostat is clean, carrier stat, and it is level. Stat is set to 72° heat, Turned system on to 77°. Went into basement to evaluate the indoor unit. The coil is clean, along with the blower and found no leaks coming from the coil. Blower amped at 1.6amps. Wires are all tight. Drain is clear. Duct is clean and tight and The Drain is clear. All low voltage wires are tight. Went outside and evaluated the unit. Coil is clean. Wires low voltage and high are all tight with no burn marks or broken. Contacter is showing pitting at this time. Capacitor assessed at 45/5mfd and is a 45/5mfd capacitor. Fan motor amped at 1.11amps and showing signs of oil leakage at this time. Compressor amped at 6.23amps. Refrigerant levels where found at
Upon arrival turned system on. Indoor unit came on. All zones where operating properly. Went outside, outdoor unit came on and stayed running for 45 mins. Slowly dropped zones off 1 by 1 and turned them back on and zones are all showing ok. Let system run awhile and pressures, and all electrical is working ok at this time. Without it failing in front of me I can not be sure of why the system is shutting down. I can recommend with age the stat and dampers maybe failing. Spoke with customer about it and spoke with Ryan about it and he agreed. If it fails again I am going to recommend looking at a new stat and dampers.
Upon arrival looked at stat and all readings where within a degree of stat set point. Went threw and made sure dampers where working. Made sure wires where tight. Blower and coil are clear. Drain line is clean. All duct is attached. Went outside, wires are tight. Contacter checked out ok, capacitor is within spec. Fan amped at .57amps compressor amped at 5.65amps. Refrigerant levels where 116/325. 10° subcool. I have a 18° split from return to supply. System is working within the limits. Explained customer system was working well, I recommend some window shades, only windows upstairs have thin covers over them. System is working well at this time. This is not a call back
Upon arrival went over everything with the customer. Took the camera and went threw all the duct work. Only issues duct wise I found was the wet flex above unit that is already getting replaced and the 12inch duct disconnected from the duct board return. Indoor unit is clear, blower is dirty, no leaks on coil. Indoor unit is working good. Customer wanted a price on fixing duct board return so I drew it up, will need to get wi5h shane or richard to price up duct repairs.
